FAQs
Why Unity Quest Shop?
All of our products are handcrafted with care in the USA. American-made products stand the test of time all while supporting our country. Choosing to purchase from us helps encourage future business within America. We believe in acting with unwavering adherence to strong moral and ethical principles. Maintaining transparency and truthfulness in our communications and operations is at the top of our list. We value openness and straightforwardness, fostering an environment of trust and respect. We encourage a culture of friendliness and helpfulness, where every interaction is marked by courtesy and goodwill.
Do You Offer Financing?
Yes! We offer Shop Pay, which makes it quick and easy with 4 interest-free installments for orders over $50. Click the Learn More link on our product page for more information.
When Will I Receive My Order?
So your Unity Quest Shop product is ordered. Yay! We will send you an email with tracking details as soon as your product is shipped. Products that include personalization usually take 1-3 additional days in production before the product is shipped. We appreciate your patience in getting your one-of-a-kind gift to you safely and as quickly as we can!
What If I Do Not Receive My Order?
If after tracking your order you are still unable to determine where your order is, please call our Customer Care Team at (281) 631-3137 or email us at shopinfo@unityquestshop.com for assistance.
How Do I Modify or Cancel My Order?
We all change our mind sometimes. Eligible orders can be modified\/cancelled for a limited time after order placement.<\/p><p>Please note our made to order items sometimes cannot be modified\/cancelled once its in production. However, once you have received your order, you may return any eligible items.<\/p><p>To see if modification\/cancellation is available please call our Customer Care Team at (281) 631-3137 or send us an email at shopinfo@unityquestshop.com.
What Is Your Return Policy?
We're confident that you'll love your product, but just in case you don't, we offer free and easy returns.<\/p><p>If you’ve ordered the wrong size or have any other issue, you can always exchange or return so long as your items are unworn, undamaged, in re-sellable condition and in their original packaging.<\/p><p>For more information about returns and refunds please click here.
If you have any questions please call our Customer Care Team at (281) 631-3137 or send us an email at shopinfo@unityquestshop.com.
How Do I Start a Return?
If you want to return your product to receive a refund, you must meet the following:
- Email us at shopinfo@unityquestshop.com (Name, Order Number, and any information about why you are requesting a refund).
- Items must be sent in the same condition as you received using our return label provided by our Customer Care Team.